FAQ

Creating an account is fast. Click Sign Up, enter your email, preferred currency (USD is supported), and a secure password. You’ll then provide basic personal details—name, date of birth, and address—to confirm you meet age and residency requirements. After registration you may be prompted to verify your email address with a confirmation link. To start claiming deposits and bonuses, log in and make your first deposit using MasterCard or Visa. If you plan to withdraw winnings, complete the verification steps outlined in your account area to avoid delays. Keep your login details private and choose a strong password for security.

The welcome package is a 100% match applied across your first four deposits, up to $500 per deposit for a total maximum bonus of $2,000. To claim, register an account and make eligible deposits; bonus funds are credited according to the promotion terms. Wagering requirements vary by game type: 25x for standard slots, 30x for 3D slots, and 40x or 80x for other game categories. Some bonuses may be offered as sticky or non-sticky—check the offer details in your account before accepting. Always review the full bonus terms for eligible games, contribution rates, and expiration windows to plan your play strategically.

Golden Spins frequently runs no-deposit offers. At the time of writing, a 100 free spins no-deposit package is available simply for registering—Canadian players are included in eligibility. No-deposit offers may require account verification to claim winnings, and terms can change by market and time. Always check the specific promotion page and your account messages for any codes, activation steps, or country restrictions. If you don’t see an automatic credit after registering, reach out to support for assistance.

Deposits with MasterCard and Visa in USD are typically instantaneous, letting you start playing immediately. Withdrawals require a completed verification process and will be processed according to the payment method you choose; processing times can vary by method and banking partner. To speed withdrawals, complete all KYC steps in advance (photo ID, proof of address, and payment method confirmation if requested). If a withdrawal is delayed, contact support via live chat, email (support@goldenspins.eu), or phone (1-855-508-3424) for an update.

Wagering requirements (rollovers) dictate how many times you must wager bonus funds before withdrawing winnings. Example: a $100 bonus with a 25x requirement on standard slots means you must place $2,500 in qualifying bets (25 × $100) before withdrawal of bonus-derived winnings. Contribution rates differ by game type—slots contribute fully for most bonuses, while 3D slots and table games may contribute less or be excluded. Always consult the bonus terms to know which games count and how contributions are calculated so you can plan your bets efficiently.

Yes. Golden Spins is optimized for modern mobile browsers on iOS and Android devices, delivering the same account management, deposits, and bonus eligibility as desktop. Many games from AceGaming and Betsoft are built with responsive design or HTML5, so they run smoothly on smaller screens. If you experience performance issues, make sure your device’s OS and browser are up to date, close background apps, and check your network connection.

Golden Spins features a broad selection of slots, classic table games, and specialty titles powered by AceGaming and Betsoft. Expect modern video slots, progressive jackpots, immersive 3D titles, and a variety of roulette, blackjack, and poker-style games. Game availability can vary by region and promotion, so check the lobby for the current lineup and the featured game of the month to earn comp points automatically when you play it.

Player safety and fair outcomes are top priorities. Games are provided by reputable studios (AceGaming and Betsoft) that use certified random number generation for fair play. The platform uses industry-grade encryption to protect personal and financial data. Golden Spins also follows standard KYC practices to prevent fraud and protect accounts. If you have specific questions about auditing or certifications, contact support and they’ll provide the latest verification and testing information.

To verify your account you may be asked for: a government-issued ID (passport or driver’s license), a recent utility bill or bank statement showing your address, and a copy of the card or payment method used (masked where appropriate). Uploads can be made through your account area. Verification is a routine security step to protect you and helps speed up withdrawals. Once documents are approved, you’ll receive confirmation and be able to access full account features.

First, refresh the page and try clearing your browser cache or restarting the app or browser. Ensure you’re using the latest browser version and a stable internet connection. If problems persist, capture screenshots and reach out to support via live chat for the fastest reply, or email (support@goldenspins.eu) with details and attachments. You can also call 1-855-508-3424 for assistance. Provide your username, device details, and a description of the issue to help the team diagnose and resolve it quickly.

Golden Spins promotes responsible play and provides tools to help you manage your activity. Options typically include deposit limits, session reminders, and self-exclusion. If you ever feel play is becoming a problem, reach out to support for immediate help setting limits or for guidance toward professional resources. Protecting your wellbeing is a priority—use the responsible gaming tools in your account whenever you need them.

Customer support is available via live chat for quick help, by email at support@goldenspins.eu, and by phone at 1-855-508-3424. Live chat is ideal for account or game issues that need fast attention; email is best for sending documents or detailed requests. When contacting support, have your account details and any relevant screenshots ready to speed resolution.